Frequently Asked Questions

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LinkVolt products may be available through authorized online retailers. Please use the seller's checkout, shipping, and return process when purchasing from a retailer.

Eligible products are covered by a 30-day money-back guarantee from the date of delivery. Returns and refunds are handled by the original seller and may require proof of purchase.

Email bella@powerkmt.com. Support is available daily from 9:00 a.m. to 5:00 p.m. Include your model number, order details, and a description of the problem.

No separate hub is required for the LinkVolt 30154 smart plug, 20307 smart power strip, or 40329 outdoor smart plug. They connect to a compatible 2.4 GHz Wi-Fi network and the supported mobile app.

Setup requires a 2.4 GHz Wi-Fi network. If your router combines 2.4 GHz and 5 GHz under one network name, make sure 2.4 GHz is enabled and keep the product close to the router during setup.

Supported LinkVolt smart products allow schedules and timers through the compatible app and can work with supported Amazon Alexa or Google Home voice services. Available functions vary by model.

The three AC outlets on the LinkVolt 20307 smart power strip can be controlled independently in the app. Refer to the relevant product page for model-specific controls.

Confirm that your phone is connected to 2.4 GHz Wi-Fi, move the product closer to the router, check that Wi-Fi and Bluetooth permissions are enabled for the app, then reset the product and repeat setup. Contact support if the issue continues.

No. The combined load of all connected devices must remain within the voltage, amperage, and wattage rating shown on the product and its product page.

No. Do not daisy-chain power strips, outlet extenders, smart plugs, or extension cords. Connect the product directly to a properly grounded outlet and follow its stated load limits.

No. Only products specifically identified for outdoor use should be used outdoors. Indoor smart plugs, wall taps, and power strips must be kept dry.

It is designed for outdoor use under its stated weather-resistance conditions, but it must not be submerged. Keep connected plugs protected from standing water and use a properly grounded GFCI-protected outdoor outlet.

Joules indicate how much surge energy a protector is designed to absorb over time. The LinkVolt 30617 provides 1200-joule surge protection. Replace a surge protector if its protection indicator shows that protection is no longer active.

Yes. Fully unwind the LinkVolt Y2507260-4 cord before applying a significant electrical load to reduce heat buildup, and do not exceed its 10A / 1625W maximum rating.